We accept all major credit cards.
Orders must be prepaid in order for South Cone to process and delivery. All orders except custom orders, these are products that were specifically taylored to suit your individual requirements (includes special fabrics or finish) can be cancelled. If your order was already manufactured and you cancel prior to shipping, then your request is subject to a 15% cancellation policy.
Custom orders, CANNOT be cancelled and customers are responsible for 100% of the price agreed.
Shipping and Delivery
Standard delivery time is 2-4 weeks, but is subject to change due to external unforseen factors such as custom strikes, material shortage, weather and other factors. We will endeavor to keep you informed on the progress of your order. Delivery is subject to reasonable and safe access. Hoisting and any other extraordinary measures necessary to accomplish delivery are at your risk and any additional cost must be paid by you at or before the time of delivery. A minimum re-delivery fee of $100.00 will be charged to you (i.e., the original credit card used for the purchase) if, after a delivery is scheduled with you, you are not at home, unable to, or do not accept a scheduled delivery and a second delivery trip is required. A storage fee of 2% per month of the total order amount will be charged to you (i.e., the original credit card used for the purchase) if delivery is not accepted within thirty (30) days after notice of availability of merchandise for delivery. If you fail to accept delivery for ninety (90) days after notice of availability of merchandise for delivery, at South Cone’s sole option and at any time thereafter, we will cancel your order and (1) if the merchandise is an in stock item, your deposit will be refunded less a 35% restocking fee, or (2) if the merchandise was special ordered for you or a custom order, YOU FORFEIT YOUR DEPOSIT TO SOUTH CONE AND WAIVE ALL INTERESTS IN THE MERCHANDISE. SOUTH CONE HOME DELIVERY
You must inspect your merchandise upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. Do not sign for and accept receipt in good condition without first inspecting your merchandise, as you agree to accept the merchandise in the condition received and waive all claims against South Cone. Upon shipment arrival in your area, the outside shipping company will contact you to schedule final delivery.
If a product fails to meet your expectations, our customer care team will work to come to a reasonable and expedient solution, subject to our terms and conditions.
We make all of our products on demand when you place your order. As such, you have 10 business days to change your mind about the order you placed. If you do so, you will not be liable for any cost.
If you change your mind after 10 business days of the day you placed your order, your cancellation will be subject to a 10% restocking fee.
In the unlikely event that we agreed to accept a custom order (an order that was built outside of our catalog products), that order is non-returnable unless it is defective or not built according to customer specifications.
If you decide to cancel an order after that order was shipped, you will be responsible for all shipping related costs.
If you decide to cancel an order after you receive it and you decide to cancel it because it did not fit in your home, color was not what you wanted, did not like the item, you mis-interpreted the image or any other reason that is not South Cone’s fault, you will be responsible for all shipping related costs.
If any of the components or materials used in our products appear in your opinion to be defective, you first need to consult with our customer service or sales associates as our furniture is 100% hand made and often times what you think is a defective mark on a leather hide or wood board, is simply the caracter shown in our organically sourced products. In the event there is a real flaw in a product we delivered, we will evaluate whether or not it can be diligently corrected or if a replacement is needed and we will proceed accordingly. In the unlike event that you refuse to have South Cone correct the problem and you require a refund, you will be responsible for 100% of the shipping costs both ways. That means the original cost of shipping from South Cone to you and the cost of shipping from you to South Cone.
If an issue arises with the product after 10 days of the product being in your house, your return is subject to South Cone’s manufacturers warranty and can be returned under those conditions. All South Cone’s products come with a 1-year manufacturer’s warranty.
If the product you purchased from South Cone became defective after 1-year manufacturer’s warranty expired, South Cone will evaluate the issue and may, under its own discretion, authorize the customer to return the product to have it repaired. In this case, all shipping cost are the customer’s responsibility.
In the event of shipping damage, you must note the damage in the bill of lading and the product should not be accepted. If you sign off the bill of lading without any comments about stains or any kind of damage, shipping company will not be accepting any responsibility and your claim will be denied.
All refunds are made to the original credit card.
Warranty Coverage and Exclusions
Our products are warranted to be free from material defects in workmanship, materials, and construction. All of our products have a limited one year warranty, unless otherwise noted herein and subject to the warranty coverage exclusions and details noted below. Wood/veneer species, product composition, and manufacturing techniques vary by product and may change over time without notice. Wood products are materially affected by the environment you keep them in, such as exposure to light. Our products are not warranted against normal wear and tear, damage resulting from improper use, accidents, abuse, neglect, or damage or appearance changes resulting from improper care or storage. This warranty does not cover the effects of extreme high/low humidity. This warranty will cover expansion and contraction of wood for a period of one(1) year from the date of purchase as long as the furniture is not moved from the address noted on the front of this agreement. Wood furniture will have natural variation in grain and color, and inherent characteristics such as knots, mineral streaks, and pitch pockets, which are not considered quality defects or warranted. This warranty does not cover darkening or lightening of wood, which occurs naturally with age or exposure to light or other elements. Because many of our products are hand crafted and made with natural materials, variations in size, shape, and color can be expected. Because of the craftsmanship and/or the use of natural materials in South Cone products, minor variations will occur from piece to piece. These warranties do not cover such minor variations or differences between floor samples, swatches, or printed illustrations and your item(s). On any metal finishes, this warranty does not cover rust or tarnishing resulting from scratches or abrasions to finish, or changes in patina, as it is a living finish that mellows with age. This warranty does not cover stains or changes in color/texture. Natural variations in both color and veining are to be expected. In any glass pieces, small air bubbles, surface waviness, and lightly pitted areas may occur naturally during glass manufacture and are not considered quality defects or warranted. This warranty does not cover normal compression of filling materials or wrinkling, fading, pilling, or stains. Any customer applied stain protection treatment voids this warranty. Our fabrics are warranted to be free from manufacturing defects, seam slippage, fraying, and dye transfer for one year. This warranty does not cover natural markings or color change due to body oils or soil. Our leathers are warranted to be free from manufacturing defects, seam slippage, dye transfer, and splitting for one year. This warranty does not cover loss of resiliency, loft, or crown, which may compress from use. South Cone warranties do not cover products sold “as is” or purchased from a source other than South Cone. Any product modification voids this warranty. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the described limitations may not apply to you. However, proper care and use are essential for preserving your rights under this warranty. This warranty is valid only in the contiguous United States on products purchased after 01/01/10. All warranties are to the original purchaser accompanied by a sales receipt. Merchandise you purchase that South Cone acquires from third parties may come with its own warranty, limitations, and disclaimers. If a product sold to you contains a third party warranty, limitation, or disclaimer, the warranties contained in this agreement will not apply and the third party warranty shall be your sole remedy. THE REMEDIES PROVIDED IN THIS CONTRACT ARE EXCLUSIVE AND, TO THE EXTENT ALLOWED BY APPLICABLE LAW, ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES, OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED HEREIN. IN NO EVENT SHALL SOUTH CONE BE LIABLE FOR SPECIAL OR CONSEQUENTIAL OR OTHER DAMAGES.
Important Information for California Customers Regarding Proposition 65
As with many fine crystal items, some South Cone accessory items are made of leaded crystal and therefore contain lead. To comply with the requirements of Proposition 65, State of California, these items carry a warning label “This product contains lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling.”
Legal and Other Terms
South Cone may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review these Terms and Conditions each time you purchase products from us. Any action relating to your purchase from South Cone must be brought in the state or federal courts located in the State of California, San Diego County. Certain names are proprietary and are owned by South Cone as registered service marks or trademarks. This material is protected under copyright by South Cone with all rights reserved. Returned checks are subject to a $25 fee. This contract contains the parties entire contract and may not be superseded unless agreed to in writing by each party. If any term of this contract is invalid or unenforceable, the remainder shall be enforced.