If a product fails to meet your expectations, our customer care team will work to come to a reasonable and expedient solution, subject to our terms and conditions.
We make all of our products on demand when you place your order. As such, you have 10 business days to change your mind about the order you placed. If you do so, you will not be liable for any cost.
If you change your mind after 10 business days of the day you placed your order, your cancellation will be subject to a 10% restocking fee.
In the unlikely event that we agreed to accept a custom order (an order that was built outside of our catalog products), that order is non-returnable unless it is defective or not built according to customer specifications.
If you decide to cancel an order after that order was shipped, you will be responsible for all shipping related costs.
If you decide to cancel an order after you receive it and you decide to cancel it because it did not fit in your home, color was not what you wanted, did not like the item, you mis-interpreted the image or any other reason that is not South Cone’s fault, you will be responsible for all shipping related costs.
If any of the components or materials used in our products appear in your opinion to be defective, you first need to consult with our customer service or sales associates as our furniture is 100% hand made and often times what you think is a defective mark on a leather hide or wood board, is simply the caracter shown in our organically sourced products. In the event there is a real flaw in a product we delivered, we will evaluate whether or not it can be diligently corrected or if a replacement is needed and we will proceed accordingly. In the unlike event that you refuse to have South Cone correct the problem and you require a refund, you will be responsible for 100% of the shipping costs both ways. That means the original cost of shipping from South Cone to you and the cost of shipping from you to South Cone.
. If an issue arises with the product after 10 days of the product being in your house, your return is subject to South Cone’s manufacturers warranty and can be returned under those conditions. All South Cone’s products come with a 1-year manufacturer’s warranty.
If the product you purchased from South Cone became defective after 1-year manufacturer’s warranty expired, South Cone will evaluate the issue and may, under its own discretion, authorize the customer to return the product to have it repaired. In this case, all shipping cost are the customer’s responsibility.
In the event of shipping damage, you must note the damage in the bill of lading and the product should not be accepted. If you sign off the bill of lading without any comments about stains or any kind of damage, shipping company will not be accepting any responsibility and your claim will be denied.
All refunds are made to the original credit card.