If a product fails to meet your expectations, our customer care team will work to come to a reasonable and expedient solution, subject to our terms and conditions.
We make all of our products on demand when you place your order. As such, you have 10 business days to change your mind about the order you placed. If you do so, you will not be liable for any cost.
If you change your mind after 10 business days of the day you placed your order, your cancellation will be subject to a 10% restocking fee.
In the unlikely event that we agreed to accept a custom order (an order that was built outside of our catalog products), that order is non-returnable unless it is defective or not built according to customer specifications.
If you decide to cancel an order after that order was shipped, you will be responsible for the cost of shipping.
If you decide to cancel an order after you receive it and you decide to cancel it because it did not fit in your home, color was not what you wanted, did not like the item, you mis-interpreted the image or any other reason that is not South Cone’s fault, you will be responsible for all shipping related costs.
If the product you received is defective due to materials failure or craftsmanship issues, you can return the product back to South Cone as long as you have the original packaging that it came with and you will not be responsible for any cost. If an issue arises with the product after 10 days of the product being in your house, your return is subject to South Cone’s manufacturers warranty and can be returned under those conditions. All South Cone’s products come with a 1-year manufacturer’s warranty.
If the product you purchased from South Cone became defective after 1-year manufacturer’s warranty expired, South Cone will evaluate the issue and may, under its own discretion, authorize the customer to return the product to have it repaired. In this case, all shipping cost are the customer’s responsibility.
In the event of shipping damage, you must note the damage in the bill of lading and the product should not be accepted. If you sign off the bill of lading without any comments about stains or any kind of damage, shipping company will not be accepting any responsibility and your claim will be denied.
All refunds are made to the original credit card.